E-hailing drivers in South Africa are increasingly being targeted in violent robberies, with criminals using ride-hailing apps to lure drivers before stealing their vehicles, mobile phones and cash.
The National E-hailers Federation of South Africa (NEFSA) says attacks on drivers have escalated in recent months, with incidents reported across several major cities. Spokesperson Tella Masakale stated in a radio interview that drivers are being assaulted, robbed and, in some cases, killed while on duty.
Recent cases include an assault and extortion following a drop-off at Phoenix Plaza, a murder case in Pretoria West linked to a ride request, and a fatal stabbing in Cape Town. NEFSA believes these incidents reflect a broader national pattern rather than isolated events.
Masakale has called on ride-hailing platforms to introduce stronger passenger verification systems, including biometric identification. He said partial measures, such as profile photos, remain insufficient to prevent abuse of the platforms.
New industry regulations taking effect on 11 March will require vehicles to install panic buttons and display visible branding. However, NEFSA argues that the cost of compliance will fall on drivers, many of whom cannot afford additional expenses.
The federation has urged the South African Police Service to integrate panic button systems directly with law enforcement response units and deploy rapid-response teams in identified crime hotspots.
According to NEFSA, improved passenger verification, affordable safety requirements and stronger police involvement are necessary to address the growing security risks faced by drivers.
Source: Interview with the National E-hailers Federation of South Africa and industry briefings.
Image: file
